Sports / Live
vr55 collects only the account and transaction data needed to run your wallet, process payments through bKash, Upay and Bank Transfer, and keep your sessions secure. This policy sets out exactly what we collect, why we collect it, and the choices available to you — with access subject to your local law and eligible regions.
When you open an account on vr55, we collect the information you submit during registration: your name, contact details, and the payment method you choose — whether that is bKash, Upay or Bank Transfer. We also collect session data such as device type, browser version and the pages you visit within the platform. This technical data helps us keep your account working correctly on mobile and desktop without interruption. Payment records tied to bKash and Upay transactions are stored to match deposits and withdrawals against your account wallet. We do not store full payment credentials on our servers; that data passes through the payment provider's own infrastructure. Bank Transfer records are retained for reconciliation against your stated account details. We do not sell your personal data to third parties. Where we share data — for example with payment processors or fraud-detection services — it is only to the extent needed to process your transaction or protect your account. Any sharing is governed by agreements requiring those parties to handle your data with equal care. Your continued use of vr55 constitutes acknowledgement of this policy, though actual availability of our services depends on your local law and eligible regions.
Not every interaction with vr55 falls under the same rules. This section draws a clear line between what our privacy policy governs and what sits outside it, so you know exactly where our obligations begin and end. Third-party services linked from our platform operate under their own terms, and we are not responsible for their data practices.
Logging in, updating profile details, changing your password and reviewing your transaction history — all account actions are covered by this policy. The data created during these steps stays within our platform and is subject to the handling rules described here.
Deposits and withdrawals processed through bKash, Upay or Bank Transfer generate records that sit inside this policy's scope. We hold those records to reconcile your balance and respond to any dispute you raise about your wallet activity.
Session logs from your time in the slots lobby, live casino tables or sportsbook section are covered here. We use that data to keep navigation consistent across your devices, not to build a profile for third-party advertising.
Links to external payment apps, game studio interfaces or support tools that redirect you outside vr55 are outside this policy's scope. Once you leave our platform, the third party's own privacy terms apply and we cannot control how they handle your data.
You have real, actionable choices when it comes to the data vr55 holds about you. Reviewing your stored details is straightforward: log into your account, head to the profile section, and you will see the information we hold on file. If anything is incorrect — a phone number linked to your bKash wallet or a name that does not match your Bank Transfer details — you can update most fields directly from that screen. For fields that cannot be self-edited, our support team can make the correction after verifying your identity against the account. If you want to know what specific data we hold beyond what is visible in your profile, send a written request through our support channels. We will respond with a summary of stored records. Should you decide to close your account, let support know and we will explain the data retention steps that apply to closed accounts under our current policy. These steps depend on the records needed for financial reconciliation tied to your wallet history.
Open your account profile to see the name, contact and payment details we currently hold. If your bKash or Upay number is outdated, the profile edit screen is the first place to check.
Most fields update instantly through the profile page. If a field is locked — such as your registered name — contact support with your account ID and the correction needed, and we will verify and update it.
Send a data inquiry through the support route shown in the contact section of this page. We will return a summary of the personal records associated with your account, usually covering profile, session and transaction data.
If you want your account closed, reach out to support directly. We will walk you through the closure steps and explain which records we are required to keep for financial reconciliation before full deletion can occur.
If you have a question that this policy does not answer clearly, or if you need to raise a concern about how your data has been handled, the channels below are the correct routes. Use only the contact paths published on our platform — we do not conduct account or data discussions through unofficial channels or third-party forums.
The live chat widget is available from the account dashboard. Use it to ask a quick question about what data we hold or to flag an urgent privacy concern tied to your wallet or account login.
For written data requests — including requests to review, correct or remove your records — send an email through the address shown in the Contact section of the vr55 website. Include your account ID for faster handling.
The Help Centre on vr55 holds published answers on account data, wallet records and session history. Check there first before raising a ticket, as many common data questions have a published answer with step-by-step instructions.
Data protection at vr55 is not a checkbox — it shapes how we build every part of the account flow. From the moment you log in to the moment a Bank Transfer posts to your wallet, each step passes through access controls that limit who on our team can read your records. Here is how the main areas of data handling work in practice.
We use cookies to keep your session active across the lobby and to remember preferences like your last sports market or casino category. You can manage cookie settings from your browser at any time. Disabling non-essential cookies will not block your account login or wallet access.
Your login credentials are hashed; we do not store readable passwords. If we detect unusual access — such as a login from an unrecognised device — your account may be flagged for an identity check before transactions are allowed to proceed.
We retain transaction records — including bKash and Upay activity — for as long as needed for financial reconciliation and any applicable regulatory period in your eligible region. Profile data linked to closed accounts is removed after that period unless a legal hold applies.
When this policy changes in a way that affects your rights, we will post the updated version on this page and note the revision date at the top. Continued use of the platform after a posted update means you have seen the revised terms.
These are the questions we hear most often about data, account records and your rights under this policy. If your question is not here, the support routes listed above are the right place to take it.
We pass payment data to the relevant payment processor only to complete your transaction. We do not sell, rent or hand your bKash or Upay information to third parties for marketing purposes. Payment credential detail stays within the payment provider's own infrastructure, not on our servers.
Yes. Log into your account and open the profile section to view the stored details. For a fuller picture — including session logs and transaction history — send a written request through our email support route with your account ID, and we will compile a summary for you.
Open your account profile and look for the contact details edit option. Most phone number fields can be updated directly there. If the field is locked, contact our support team with your account ID and the correct number — we will verify and update it after a brief identity check.
We remove your profile data once the retention period required for financial reconciliation has passed. Transaction records tied to bKash, Upay or Bank Transfer activity may be kept longer if local regulatory requirements apply to your eligible region. Support can explain the specific steps for your account.
Yes. We keep session logs — including the device type and pages visited within the platform — to maintain account security and resolve any disputes about wallet activity. This data is not shared with advertisers. You can ask to see a summary of your session history through our support channels.
We post the revised version on this page with an updated revision date at the top. If a change materially affects your rights — for example how we handle your transaction records — we will also note it prominently on the platform. Continuing to use your account after the update means you have seen the new version.