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vr55 operates under policies that govern how your account, data and activity on this platform are handled. Access to our services depends on your local law and the eligible regions we serve — read these terms before you use the site.
These terms apply to every account registered on vr55 and govern the relationship between you and us from the moment you open an account. We collect and store only the data needed to operate your account, process transactions and respond to support requests. Your account wallet — used when you transact through bKash, Upay or Bank Transfer — is subject to the transaction rules described in the account section of your profile. We do not sell your personal data to third parties for marketing purposes. Where local law in Bangladesh or any other eligible region requires specific disclosures, those are reflected in the relevant policy sections accessible from your account menu. Our policy may change when regulatory requirements shift; we will notify you through the contact address on your account before any material change takes effect. If you continue using the platform after a policy update is published, that constitutes acceptance of the revised terms. Any dispute arising from these terms will be handled through the contact routes we publish on this site. Eligibility to use vr55 depends entirely on whether our services are permitted under the laws of your location.
Our legal policy draws clear lines around what we are responsible for and where third-party rules apply. Understanding these boundaries helps you know exactly who to contact when something needs attention.
Login credentials, account status, session data and identity verification steps are within this policy. We control how your account is created, suspended or closed, and we handle requests through our published support routes.
Deposits and withdrawals processed through bKash, Upay or Bank Transfer are covered by our transaction policy. We describe the steps visible in your account; the payment provider's own terms also apply once a transfer leaves our system.
Game content supplied by studios in our lobby — including titles from CQ9, Bigtime Gaming, Pragmatic Play and Habanero — is governed by our content terms. We set display rules; each studio retains rights over its own game assets.
Links or integrations that take you outside vr55 are not covered by this policy. External sites, payment gateways and mobile wallet apps operate under their own terms, and we are not liable for their practices.
This policy gives you concrete actions you can take — not just passive protections. You can review the personal data we hold by opening the account settings section in your profile; the fields shown there reflect what we store against your registration. If any detail is incorrect — your name, contact address or linked payment method such as your bKash number — you can update it directly from the same screen or raise a correction request through our support channel. You can also ask us to explain how your data has been used, and we will respond through the email address on your account. If you want to close your account and request deletion of data that is not required for legal retention, you can submit that request to our support team with your account ID. We aim to acknowledge all policy-related requests within the timeframe shown in our published support section. Every step described here is available through routes we actually publish — nothing requires you to contact an undisclosed team or use an unlisted address.
Open account settings to see the personal data fields we hold. The information shown is current; if something looks wrong, you can flag it from the same page without contacting support first.
Update your registered name, email or linked payment details — including your bKash or Upay number — directly in the account profile screen. For changes that require verification, follow the steps shown on that page.
If you have a question about how we handle your data or apply these terms, contact us through the support route published on this site. Include your account ID so we can locate your records and respond accurately.
You can ask us to close your account and delete non-retained data at any time. Submit the request through our published support channel with your account ID and we will confirm the steps and timeline by return message.
For any question tied to your account policy, data handling or terms, use the routes published on this site. We do not list channels we cannot staff, and we do not promise response windows we cannot verify. Every route below is visible on vr55.
Open the support section from your account menu to submit a policy or data question. Attach your account ID so our team can match the request to your record and respond to the correct contact address.
Policy and legal requests can be sent to the email address published in our contact page. Write clearly what you are asking — a data review, a correction or a closure request — and include your registered account details.
The live chat widget on vr55 connects you to our support team for account and policy queries. Use it to ask where to send a formal request or to get the correct reference for your case before you write in.
We handle data, session cookies and account security through documented internal processes. Here is what each area covers and who is responsible for it on our end.
We keep account data for as long as required by the regulations applicable to eligible regions we operate in. When a retention period ends and no legal obligation requires further storage, we delete or anonymise the record. You can ask which category your data falls into through our support route.
We use cookies to keep your session active, remember your account preferences and measure how pages perform. You can manage cookie settings through your browser; blocking functional cookies may affect how your account menu and wallet display work on mobile.
Access to your account is protected by the login credentials you set at registration. If you suspect unauthorised access, change your password immediately from the account settings screen and contact support with your account ID. We do not ask for your password through chat or email.
When we revise these terms in a material way, we send a notice to the email address on your account before the change takes effect. Minor clarifications that do not alter your rights are updated without a separate notice and dated in the policy revision log on this page.
These are the questions we receive most often about our legal terms, data handling and account policy. If your question is not here, use the support route in your account menu.
Access to vr55 depends on whether our services are permitted under your local law and eligible regions. If you are in Bangladesh and can legally access the platform, this policy applies in full to your account, your transactions and your data from the moment you register.
Open account settings from your profile menu. The data fields displayed there reflect what we currently store against your registration. If you want a formal summary, submit a data review request through our published support channel with your account ID included.
Yes. Go to the account profile screen and update the relevant field directly. For payment details like a bKash or Upay number that require verification, follow the on-screen steps shown. If the update does not save, raise it with support and include a description of the field you need corrected.
When you close your account, we delete or anonymise the personal data we are not legally required to keep. Some transaction records may be retained for a period required by applicable regulations. We will confirm exactly which records are retained when we process your closure request.
We send a notification to the email address registered on your account before any material policy change takes effect. The updated terms are then published on this page with a revision date. Continuing to use the platform after the notice period constitutes acceptance of the new terms.
Use the email address published on our contact page and clearly state the nature of your request — data review, correction, deletion or a legal query. Include your account ID. You can also use live chat on vr55 to confirm the correct address before you write in formally.